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Valarie A. Zeithaml

9 libros

libros

Delivering quality service

Valarie A. Zeithaml

Delivering Quality Service

Valarie A. Zeithaml

Delivering Quality Service

Valarie A. Zeithaml

Portada de Services marketing

Services marketing

Valarie A. Zeithaml

Services marketing

Valarie A. Zeithaml

Portada de Services marketing

Services marketing

Valarie A. Zeithaml

Portada de Services marketing

Services marketing

Valarie A. Zeithaml

Servqual, a multiple-item scale for measuring customer perceptions of service quality

A Parasuraman

Marketing de Servicios Un Enfoque de Integracion del Cliente a la Empresa- 2b

Valarie A. Zeithaml